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JPMorgan Chase customer loses $1,700 in armed robbery
In this article, learn how major bank JPMorgan Chase rejected a customer who was forced to make a wire transfer under gun pressure. The customer received a temporary credit, but the bank later closed the case and claimed she had authorized the transfer. The customer contacted ABC Chicago for assistance and was ultimately able to get her money back. Read more about this shocking incident.
JPMorgan Chase customer loses $1,700 in armed robbery
Banking giant JPMorgan Chase has reportedly refused to refund a customer who was forced to make a transfer while being threatened with a gun. The plaintiff, Victoria Karwowski of Chicago, alleged that a group of thieves unexpectedly attacked her and her roommate and tried to drain their Chase bank accounts. The thieves forced her to reveal her Chase banking app password and then stole $1,700 from her account using the Zelle payment network.
Karwowski received a $1,700 loan transfer while Chase investigated the case. But a few weeks later, the company closed the case and said it had authorized the transfer. Karwowski then sent Chase a police report and video of the crime to support her claims, but the company again rejected her appeals.
After Victoria enlisted the help of ABC Chicago's I-Team, they immediately contacted Chase and Zelle. She was able to get her money back in full within a few days. The perpetrators who threatened Victoria Karwowski with a gun remain at large, according to Chicago police.
The incident highlights the security of online banking and the responsibility of banks to protect their customers. It also shows the importance of security measures such as two-factor authentication (2FA) to reduce the risk of unauthorized access to accounts. Customers should be aware that phishing attacks and fraudulent transfers continue to pose a threat.
The table below lists some cases of fraud related to online banking to further provide context.
| Year | Online fraud case |
|---|---|
| 2015 | Wire transfer fraud through fake emails |
| 2017 | Phishing attack on online banking customers |
| 2019 | SIM swapping attack on mobile operators |
| 2020 | Increase in online fraud during the COVID-19 pandemic |
These cases show that online fraud poses an ongoing threat to banking customers. It is the responsibility of banks to take appropriate security measures and protect their customers from such incidents. Customers should also take their own security precautions, such as regularly updating passwords and using two-factor authentication, to ensure their money and personal information is protected.
It remains to be seen how this case will affect customer trust in JPMorgan Chase and whether it will impact future security policies and reimbursement processes.
Note: This article does not constitute investment advice. Investors should conduct their own due diligence before making any risky investment in Bitcoin, cryptocurrencies or digital assets. Transfers and trades are made at your own risk and any losses that may arise are the investor's responsibility.