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Pension insurance goes digital: New customer portal bundles online services and accelerates processes
The German Pension Insurance has introduced a new customer portal through which insured people and pensioners can carry out various services online. Previously, applications, personal data changes and documents had to be submitted to the pension insurance company by post or in person. The new portal is intended to accelerate these processes. In addition, the services can be used regardless of location and time and on different devices. Registration takes place via the online identification function of the identity card. There is also a special portal for authorized representatives and guardians through which they can manage the data of several people, provided that a valid guardianship or power of attorney is available. The customer portal will be continually expanded and include additional...
Pension insurance goes digital: New customer portal bundles online services and accelerates processes
The German Pension Insurance has introduced a new customer portal through which insured people and pensioners can carry out various services online. Previously, applications, personal data changes and documents had to be submitted to the pension insurance company by post or in person. The new portal is intended to accelerate these processes. In addition, the services can be used regardless of location and time and on different devices. Registration takes place via the online identification function of the identity card. There is also a special portal for authorized representatives and guardians through which they can manage the data of several people, provided that a valid guardianship or power of attorney is available. The customer portal will be continually expanded and supplemented with additional functions.
As a financial expert, you can rate the introduction of the pension insurance customer portal as a positive step. By digitizing and centralizing the services, the portal offers users faster and more convenient processing of their concerns. This also reduces the burden on pension insurance staff. Use regardless of location and time ensures more flexibility and makes access to the services easier.
The impact on the market or financial industry may be increased digitalization of other areas and the implementation of similar customer portals in other industries. Companies may realize that providing digital services is a more efficient and customer-friendly solution. This could lead to new developments in financial technology and increase the need for qualified professionals in this area.
Source: According to a report by www.fr.de
Read the source article at www.fr.de