Suche
Mein Konto
Technical problems resolved: Deutsche Kreditbank (DKB) allows access to banking and the app again
Deutsche Kreditbank (DKB) had been struggling with significant technical problems since Wednesday afternoon, but these have now been resolved. Customers were temporarily unable to access online banking and the app. The cause of the disruption was a technical fault at a service provider. However, there are no signs of a cyberattack and the security of customer data has not been compromised. The Deutsche Securities Service Bank (dwpbank) was also affected by the disruption. The Hessische Landesbank (Helaba) also had to struggle with restrictions on payment transactions. As www.tagesspiegel.de reports, Deutsche Kreditbank (DKB) has been struggling with significant technical problems since Wednesday afternoon. Customers were temporarily able to...
Technical problems resolved: Deutsche Kreditbank (DKB) allows access to banking and the app again
Deutsche Kreditbank (DKB) had been struggling with significant technical problems since Wednesday afternoon, but these have now been resolved. Customers were temporarily unable to access online banking and the app. The cause of the disruption was a technical fault at a service provider. However, there are no signs of a cyberattack and the security of customer data has not been compromised. The Deutsche Securities Service Bank (dwpbank) was also affected by the disruption. The Hessische Landesbank (Helaba) also had to struggle with restrictions on payment transactions.
How www.tagesspiegel.de reported that Deutsche Kreditbank (DKB) had been struggling with significant technical problems since Wednesday afternoon. Customers were temporarily unable to access online banking and the app. The cause of the disruption was a technical malfunction at a service provider, Finanz Informatik Technologie Service GmbH (FI-TS), a subsidiary of the Sparkassen-Finanzgruppe. The Deutsche Securities Service Bank (dwpbank) was also affected by the disruption. dwpbank manages around 5.5 million securities deposits from financial institutions in the savings bank and cooperative sector. The disruptions led to restrictions in securities processing and payment transactions; in addition to DKB, other banks were also affected, such as Hessische Landesbank (Helaba).
The technical problems at DKB and other affected banks can have short-term negative effects on the market and the financial industry. Customers who did not have access to their online banking may have experienced inconveniences such as delayed payments or lack of access to important banking services. This could lead to customer dissatisfaction and a loss of trust in banks.
In the long term, such technical problems could also affect the image of the affected banks and encourage potential customers to switch to other banks with more stable systems. The security of customer data and the availability of banking services are key aspects that customers consider when choosing their bank. If banks cannot resolve their technical issues quickly and effectively, they may lose customer trust.
It is important that banks take appropriate measures to avoid such technical issues and minimize potential failures. Investments in reliable IT infrastructure and regular upgrades are essential to ensure the smooth operation of online banking and banking applications.
Overall, banks should view such technical disruptions as a wake-up call to review their IT systems and ensure they are meeting customer needs. It is important that banks communicate transparently and regularly inform their customers about the status of problem resolution in order to avoid uncertainty and maintain customer trust.
According to a report by www.tagesspiegel.de,
Read the source article at www.tagesspiegel.de