Complaints about service problems at Postbank and DSL Bank are increasing - financial experts are demanding compensation and quick solutions.

Complaints about service problems at Postbank and DSL Bank are increasing - financial experts are demanding compensation and quick solutions.

According to a report by www.tagesschau.de,

According to consumer advice centers, complaints about problems at Postbank continue. In the third quarter alone there were more than 1,100 complaints from affected customers about poor service. According to information from consumer advice centers, the Deutsche Bank subsidiaries Postbank and DSL continue to receive many customer complaints about service problems. The Federal Association of Consumer Advice Centers (VZBV) announced today that 1,700 complaints from customers of the two institutes have been counted since the beginning of the year. Between January and September that was almost three times as many as in the entire previous year. In the third quarter alone, more than 1,100 complaints were received about Postbank and DSL Bank, which specializes in real estate financing and private loans.

The problems reported mainly concerned poor accessibility of the bank and many service problems. For example, consumers reported that they received contradictory statements from customer service employees. Apparently, the management of Deutsche Bank did not organize adequately trained customer service staff for the project, said consumer advice center boss Ramona Pop. Blocked accounts, non-executed rent transfers or delayed follow-up financing could have serious consequences, said Pop.

Deutsche Bank recently reported progress in resolving issues that arose during an IT transition. Last year, twelve million Postbank customers were gradually brought together on one platform with seven million Deutsche Bank customers in Germany. The progress particularly affected seizure protection accounts and payouts of construction financing at DSL, according to a spokesman. A total of 22 of several hundred service processes at Postbank were affected by the backlog. Ten of these are now on track for processing times, and another six will be back in normal operation by the end of October.

Because of the problems, the financial regulator BaFin has now also intervened and appointed a special representative for Deutsche Bank. Deutsche Bank boss Christian Sewing said he expected normal operations to return to normal operations on issues such as seizure protection accounts during October, but that the fourth quarter would also be needed to clear all backlogs.

The ongoing problems at Deutsche Bank and Postbank are leading to a further increase in consumer complaints and could affect customers' trust in the institutions' reliability and service. In addition, poor service and incorrect transactions could have long-term effects on customer satisfaction and the bank's market position.