Debit cards from Visa and Mastercard: acceptance problems and functional deficiencies - financial expert warns

Debit cards from Visa and Mastercard: acceptance problems and functional deficiencies - financial expert warns

According to a report by m.ariva.de, owners of Visa and Mastercard debit cards in Germany have reported numerous problems with the acceptance of their payment cards. The new debit cards were not accepted, especially in shops, hotels, abroad and when withdrawing cash at the checkout. There were also acceptance problems with authorities, clinics, online retailers and the TÜV. Customers also complained about a lack of functionality such as age verification, the possibility of using the ChipTAN procedure or the opening of doors to self-service areas at banks. The Federal Association of Consumer Organizations (VZBV) received 1,745 “problem descriptions” after a call.

The problems are partly due to poor or inadequate information policies on the part of the issuing banks. Contrary to the banks' statements, the debit cards from Visa and Mastercard do not combine the functions of checking and credit cards. Visa and Mastercard, on the other hand, emphasize their increase in acceptance in Germany and are working to ensure that small and micro-retailers also accept the cards. The savings banks continue to offer the Girocard and combine it with a debit card from Mastercard and Visa to give their customers the opportunity to pay anywhere.

The impact of these issues on the market could mean that the distribution and acceptance of Visa and Mastercard debit cards in Germany will be hindered. In addition, affected consumers could lose trust in these payment cards and look for alternatives. It remains to be seen whether banks and card providers will take measures to solve the challenges described and improve the image of their debit cards. This could mean, for example, investments in improving acceptance in German retail stores, hotels and other institutions. Customers could also hope for increased communication from banks to provide more transparent information about debit card functionality and acceptance.