Deutsche Bank wants to massively close Postbank branches: financial expert warns of online banking problems

Deutsche Bank wants to massively close Postbank branches: financial expert warns of online banking problems

According to a report by www.merkur.de,

Deutsche Bank's planned closure of up to 250 of Postbank's 550 branches is currently causing considerable criticism, particularly due to the massive problems in online banking. Consumer advocates and Postbank customers are concerned and angry about the planned branch closures, as they have already suffered from the ongoing problems with online banking.

The most recent two years were marked by considerable difficulties in the IT migration to Deutsche Bank, during which data from around twelve million Postbank customers were migrated to Deutsche Bank's IT systems. The resulting problems meant that customers were sometimes unable to access their accounts and customer service was difficult to reach. This led to a flood of complaints from customers, which saw an almost three-fold increase compared to the previous year.

These events could impact the market and consumers. The planned closure of branches could limit the availability of banking services for many customers. In addition, the ongoing problems in online banking could affect consumer trust in Postbank and Deutsche Bank as a whole.

It is important that Deutsche Bank resolves the problems at Postbank quickly and adequately compensates affected customers in order to restore trust and avoid negative impacts on the market.