The risks of online grocery shopping: The result of the Berlin Consumer Center

The risks of online grocery shopping: The result of the Berlin Consumer Center

According to a report by www.berliner-kurier.de "

What are the disadvantages or risks of shopping for groceries online? The Berlin consumer advice center carried out random checks on the delivery services Gorillas, Flink and Getir in order to answer this question. Inadequate food labeling and unacceptable contractual clauses were discovered, which led to warnings.

Online food sellers must provide the same information as on packaging and in the supermarket. This includes the name of the food, list of ingredients including allergen labeling, filling quantity, nutritional labeling, price including basic price and the origin of the food. After complaints from a consumer, the Gorillas, Flink and Getir apps were checked by the Berlin Consumer Center and insufficient labeling and inadmissible contractual clauses were found.
Gorillas and Flink promised to correct these deficiencies, while Getir required a lawsuit, which was decided in favor of the Berlin consumer advice center.

The violations identified can have a significant impact on the market and consumers. On the one hand, inadequate labeling impairs the transparent information provided to consumers, which can lead to loss of trust and violations of the law. This can lead to a decrease in customer satisfaction and increased legal consequences.

In addition, illegal contractual clauses can unfairly disadvantage consumers, which can lead to a loss of customer trust and legal consequences for companies. The warnings and lawsuits against the delivery services show that these violations are taken seriously and have consequences.

Companies must therefore ensure that they comply with legal requirements to maintain consumer trust and avoid legal consequences. Consumers benefit from transparent information and fair contractual conditions that enable them to make informed decisions.