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The consumer advice center is adapting: Many people are looking for financial information by telephone or digitally.
More and more people seeking advice are turning to consumer advice centers by telephone or digitally. The corona pandemic has reinforced this trend. Many people call or search for information on the Internet, send emails or use the contact form before coming by in person. Due to this change in demand, the consumer advice center is adjusting the access options and consultation times at its advice center in Neuss. A central state service will also extend telephone consultation hours for initial inquiries from Neuss. The new model launches on Tuesday, December 5th. According to a report by rp-online.de, the change in access options and opening times of the consumer advice center in Neuss due to the increased digital and telephone...
The consumer advice center is adapting: Many people are looking for financial information by telephone or digitally.
More and more people seeking advice are turning to consumer advice centers by telephone or digitally. The corona pandemic has reinforced this trend. Many people call or search for information on the Internet, send emails or use the contact form before coming by in person. Due to this change in demand, the consumer advice center is adjusting the access options and consultation times at its advice center in Neuss. A central state service will also extend telephone consultation hours for initial inquiries from Neuss. The new model launches on Tuesday, December 5th.
According to a report by rp-online.de,
The change in the access options and opening times of the consumer advice center in Neuss due to the increased digital and telephone contact due to the corona pandemic is an impressive example of adaptation to the needs of consumers in times of crisis.
The shift in the focus of advice from purely personal advice on site to increased telephone and online contact has not only short-term but also long-term effects on the market. The increased use of digital channels leads to higher demand for corresponding online platforms and technical equipment, which can play a role for both the consumer advice center and those seeking advice.
In addition, increased digital contact can also mean that advice centers can work more efficiently because less time is needed for personal appointments. This can ultimately lead to cost savings, which have a positive effect on the resource allocation of the consumer advice center. The shift from personal to digital advice can also help to improve the accessibility of the consumer advice center for a larger number of people.
Overall, adapting to the changing needs of consumers is both a challenge and an opportunity for the consumer advice center. By moving to enhanced digital and telephone advice, the consumer advice center can work more effectively and offer an improved service that meets the needs of modern consumers.
Read the source article at rp-online.de