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Digital Services Act (DSA): Tech companies are still violating legal obligations
According to a report from www.tagesschau.de, despite the Digital Services Act (DSA) coming into force in Europe, tech companies are still allowed to exploit behavioral patterns through design tricks. Large internet companies such as Amazon, Booking.com, Google Shopping and YouTube continue to use illegal design tricks (“dark patterns”) to manipulate consumers. The DSA, which came into force in August 2023, was intended to ensure that hatred and hate speech online are deleted more quickly and that illegal content can be reported by users. It also prohibits major online platforms from exploiting human behavior patterns through design tricks, such as coloring buttons or long click paths. Nevertheless...
Digital Services Act (DSA): Tech companies are still violating legal obligations
According to a report by www.tagesschau.de, despite the Digital Services Act (DSA) coming into force in Europe, tech companies are still allowed to exploit behavioral patterns through design tricks. Large internet companies such as Amazon, Booking.com, Google Shopping and YouTube continue to use illegal design tricks (“dark patterns”) to manipulate consumers.
The DSA, which came into force in August 2023, was intended to ensure that hatred and hate speech online are deleted more quickly and that illegal content can be reported by users. It also prohibits major online platforms from exploiting human behavior patterns through design tricks, such as coloring buttons or long click paths. Nevertheless, according to consumer advocates, little has changed in the use of design tricks.
In addition, serious deficiencies in the transparency of advertising criteria were uncovered. Large online platforms are obliged to provide comprehensible and easily accessible information about the criteria according to which advertisements are displayed. However, none of the providers examined have yet fulfilled this obligation.
The “small print” was also criticized. Under the DSA, providers must publish their contact information in a readily discoverable manner and be transparent about their terms and conditions. But here too, consumer advocates found deficiencies, especially in large Internet players such as Apple, Facebook and TikTok.
These shortcomings will have a long-term impact on consumers as they may continue to be victims of manipulative design tricks and opaque advertising as well as unfavorable terms and conditions. However, the actual impact on the market and consumers depends on whether legal obligations and laws are enforced and complied with. The online platforms could face fines or other consequences, which in turn could lead to changes in their behavior and interactions with consumers.
Read the source article at www.tagesschau.de