Energy bills 2022: Increasing need for advice from the NRW consumer advice center

Energy bills 2022: Increasing need for advice from the NRW consumer advice center

According to a report by www.antennemuenster.de, at the beginning of the new year it is clear that more and more consumers are seeking support from the NRW consumer advice center with regard to their energy bills. In 2022, the number of requests for advice increased by 135 percent compared to the previous year, with over 85,000 requests on the topic of energy bills alone.

The NRW consumer advice center offers individual advice and support in assessing energy bills. The bills are checked carefully and, if necessary, contact is made with the energy supplier to agree on installment payments. At the same time, those seeking advice also receive tips on saving energy. The increasing number of inquiries shows that many consumers are not sure whether the energy price brake will be enough next year.

The NRW consumer protection minister, Silke Gorissen, has provided additional funds of 1.6 million euros for the consumer advice center and at the same time appeals to energy suppliers to avoid energy cuts if possible.

Given the increasing need for advice and the uncertainty of many consumers regarding their energy bills, it is expected that the demand for advice and support will continue to increase. This could also have an impact on the energy market, as energy suppliers may have to pay more attention to transparent and understandable communication regarding their tariffs and billing.