Expert warns of fraud: false deliveries on Amazon are increasing

Expert warns of fraud: false deliveries on Amazon are increasing

According to a report by www.hna.de, the consumer advice center warns of an increasing number of incorrect deliveries on Amazon, in which customers receive the wrong goods instead of the items they ordered. This leads to difficulties in getting the money back, as Amazon often insists on returning the goods even though the customer never received them.

The number of affected customers is already in the thousands, which could indicate a systematic fraud scheme, according to lawyer Sandra May. Amazon has introduced additional controls to solve the problem, but it is still unclear where in the supply chain the exchange takes place and who is responsible for it.

To increase the chance of a refund, consumer advocates recommend checking the weight and size of the package before opening it, checking external damage and signs of tampering, and documenting the package label and the opening process. It is recommended to report incorrect deliveries immediately and not to be intimidated.

These incorrect deliveries could lead to a loss of trust in online retail as a whole and affect Amazon's image as a reliable provider. Customers may feel compelled to use alternative platforms for their purchases. In addition, legal consequences for Amazon cannot be ruled out given the numerous customers affected and the unclear responsibilities in the supply chain. This could lead to financial losses and a loss of reputation for the company.