Incorrect deliveries on Amazon: Financial expert warns of difficulties with repayments

Incorrect deliveries on Amazon: Financial expert warns of difficulties with repayments

There seems to be an increasing number of incorrect deliveries on Amazon. For example, customers receive printer ink instead of a laptop. Getting the money back is difficult.

According to a report from www.op-online.de, the consumer advice center warns that customers have been receiving packages from Amazon for some time that do not contain the items they ordered. Although a complaint should theoretically be possible without any problems, Amazon is often stubborn and demands that the undelivered product be returned. However, this is impossible because the customer never received the product.

There are reports of a scam involving fake goods in Amazon packages. According to the consumer program “Markt”, there are already several thousand people affected. For example, customers received a package full of printer cartridges instead of a tablet they ordered. According to Sandra May, a lawyer at the dealers' association, the number of cases is higher than can be explained by pure errors. This indicates a fraudulent scam.

It is not clear at which point in the supply chain the exchange takes place and who is responsible for it. However, Amazon has introduced additional controls to address the issue.

In order to have convincing evidence in case of doubt, Amazon customers can check the weight and size before opening the package, inspect the package for external damage and signs of tampering, keep the package label (as the weight is recorded there) and film themselves opening the package, preferably in the presence of a second person.

The consumer advice center recommends reporting the incorrect delivery to Amazon and not allowing yourself to be intimidated. It is also possible to have the amount refunded by your own bank, but this may result in your Amazon account being blocked.

There are also warnings about fraud involving false Amazon order confirmations and online shopping on other platforms.

The impact of these mis-shipments can be significant for both the market and consumers. If customers have difficulty getting their money back, this can lead to a loss of trust in online trading in general. Customers may be hesitant to shop online or use Amazon as a sales platform. This could have a negative impact on Amazon's sales and image. Consumers could also become victims of fraudulent activities and suffer financial losses.

It remains to be seen how Amazon will deal with this challenge and what measures will be taken to prevent incorrect deliveries and help affected customers. Ultimately, it is Amazon's responsibility to regain customer trust and ensure such incidents do not occur again.

Source: According to a report from www.op-online.de