Demand of 5.30 euros: Consumer advice center is examining possible class action against Zalando due to unfair reminder fees

Gemäß einem Bericht von www.onlinehaendler-news.de, kaufen viele Menschen gerne im Internet ein, bevor sie für ihre Einkäufe bezahlen. Wenn Unternehmen dann jedoch die fällige Zahlung nicht erhalten, greifen sie oft zu kostenpflichtigen Mahnungen. Zalando befindet sich nun auf dem Richtertisch, weil sie seit Mitte Oktober 2023 Mahngebühren verlangen.

The Saxony Consumer Center is calling for a class action lawsuit

The Saxony Consumer Center points out that Zalando is allegedly engaging in unlawful behavior by charging defaulting customers a fee of 5.30 euros for the second reminder from October 13, 2023. The consumer advice center claims that these fees are not compatible with applicable law and have no basis in the Zalando terms and conditions. It encourages consumers who have received such a payment request to join a potential class action lawsuit, as the actual cost of an email reminder is “vanishingly small.”

The new collective action law enables class actions

The new collective action law, which recently came into force, allows class actions in such cases. The consumer advice center checks the applications received and files a lawsuit if enough affected parties come together. Even later joining the class action lawsuit is still possible. This is the first major practical test for the new legal action option, and small amounts in particular, such as in this case, can now be examined in bulk.

It is not yet known how Zalando will respond to the allegations.