Fiber optic expansion in Lüdenscheid: Consumer advice center brings problems into focus

Fiber optic expansion in Lüdenscheid: Consumer advice center brings problems into focus

The consumer advice center warns of the risks associated with quick door-to-door transactions in connection with fiber optic expansion. Experts from the consumer advice center in Lüdenscheid report a significant increase in the number of citizens who feel pressured or cheated by pushers. A concrete example describes a Nigerian family that was repeatedly harassed by aggressive representatives into signing contracts.

The broadband officer for the city of Lüdenscheid, Dirk Aengeneyndt, explains that companies are increasingly pushing ahead with broadband expansion, which is leading to a large number of providers on the market. In Lüdenscheid, however, the situation is comparatively manageable, with Telekom active in the city center and UGG responsible for the rest.

Tenants in Lüdenscheid play an important role as their consent to a fiber optic connection is crucial. It is therefore recommended that tenants and landlords discuss the issue together to avoid misunderstandings. The consumer advice center emphasizes the importance of fiber optic connections and points out that decisions to install them later are often associated with higher costs.

The consumer advice center's advisors report sales employees selling conventional cable connections as fiber optics and using false claims or pressure to force consumers to sign a contract at their doorstep. In order to protect consumers, reference is made to the 14-day right of withdrawal, which applies to door-to-door sales, online or telephone contracts, but not to contracts in a provider's store. Further information is available on the consumer advice center's website at www.verbraucherzentrale.nrw/glasfibrillarconnection.