Cancel buttons often turn out to be a stumbling block: A report for consumers.

Cancel buttons often turn out to be a stumbling block: A report for consumers.

According to a report by www.inside-digital.de,

A new law stipulates that contracts can be terminated quickly and easily using a cancellation button. However, an investigation by the Federal Association of Consumer Organizations has shown that the implementation of this law in practice is not going as planned. The cancellation button is often not available, poorly placed or does not lead to the termination of the contract. At the time of the review, almost 72 percent of the provider websites did not offer a legally compliant cancellation button.

The impact on the market and consumers must be taken seriously. Consumers are frustrated because the law is not being implemented in practice as desired. In particular, the fact that many providers implement the cancellation button poorly or not at all leads to uncertainty among consumers and can lead to frustration. This in turn can lead to a loss of consumer trust in providers and the law. Companies that provide non-compliant cancellation buttons could face legal consequences.

It is important that the government and businesses take urgent action to improve the implementation of the law and ensure that consumers can benefit from the benefits of the cancel button. In addition, consumers must also be made aware that clicking on a cancellation button alone is not enough and that confirmation of cancellation is necessary to be on the safe side. The law's poor implementation needs to be urgently improved in the future to protect consumers' rights and trust.