New management in Essen: Find out how the young business economist Charlotte Almus will support the NRW consumer advice center.

New management in Essen: Find out how the young business economist Charlotte Almus will support the NRW consumer advice center.

According to a report by Lokalklick.eu, Charlotte Almus has taken over the management of the consumer advice center in Essen. She succeeds Manuela Duda, who now works as regional manager for the NRW consumer advice centers in the northern Ruhr area and in Münster.

Charlotte Almus is 26 years old and, after training as a pastry chef and cook, completed a degree in business administration. Your motivation for moving to the NRW consumer advice center is to help people get their rights and to support weaker market participants. Her long-standing connection with the Ruhr area also motivates her to work in Essen.

The coronavirus pandemic has led to a persistently high need for advice in recent years, especially in areas such as securing livelihoods, dubious debt collection, canceled package holidays and increased energy prices. The regional manager responsible for Essen, Susanne Voss, reports a heavy rush that is already reaching the limits of the consumer advice center's capacity.

The symbolic handover of the keys from Manuela Duda to Charlotte Almus shows the smooth transition in the management of the advice center.

The takeover of Charlotte Almus as the new head of the consumer advice center in Essen shows that continuity in consumer advice is guaranteed. However, the ongoing challenge of the high need for advice will mean that the consumer advice center will need to adapt its staffing levels in order to continue to be there effectively for consumers in Essen.