New class action lawsuit against Zalando due to illegal reminder fees: Financial expert shows options for action

New class action lawsuit against Zalando due to illegal reminder fees: Financial expert shows options for action

According to a report by www.spitzenstadt.de,

For the first time, the Saxony Consumer Center is calling for a new class action lawsuit to reclaim illegal reminder fees from Zalando. Customers who miss their payment deadline are confronted with a 5.30 euro reminder fee via email, which many willingly pay. However, the consumer advice center considers these fees to be inadmissible and is using the new class action lawsuit to demand them back.

According to legal experts, such fees are not regulated in Zalando's terms and conditions and the costs for email reminders are negligible. The consumer advice center calls on customers to join the lawsuit in order to take joint action against these illegal practices.

The new class action lawsuit under the EU Class Action Directive makes it possible for the first time to claim money for all those affected. This was not possible with the previous model declaratory action. The consumer advice center hopes to be able to permanently prevent unacceptable practices with this and other procedures.

The impact of this lawsuit could be far-reaching as companies must be careful not to cause mass unlawful harm to their customers. Such practices could therefore be permanently stopped, which could have an impact on the market and consumers. If Zalando has to pay back the late fees, this could also affect the business practices of other companies that use similar methods.