New postal trouble tool from the Lower Saxony Consumer Center helps with problems with postal and parcel services.

New postal trouble tool from the Lower Saxony Consumer Center helps with problems with postal and parcel services.

According to a report by www.zeit.de, the consumer advice center in Lower Saxony is planning to introduce a new online tool called the “Post-Angry Tool” to help consumers with problems with the delivery of letters or parcels. The tool is intended to provide legal information, recommendations for action and the right contact persons to support consumers with complaints about the service provided by postal and parcel services.

The consumer advice center's legal expert, Alina Menold, explained that the organization has been receiving many complaints about the service provided by postal and parcel services for years and that these complaints have increased over time. With the new tool, angry users should be able to write individual letters and contact the company in question or the Federal Network Agency directly. The aim is to encourage delivery service providers to improve their service.

The tool will help users receive initial assessments and sample letters to enforce their rights and complain. It will inform you about what rights postal or parcel service customers have, what claims for damages there are and how those affected can assert their rights. However, the consumer advice center emphasizes that these assessments only provide initial guidance and do not replace advice on individual cases.

This measure by the consumer advice center could potentially lead to postal and parcel services being held more accountable for improving the quality of their services. This means consumers receive more support and can better exercise their rights, which could lead to higher overall customer satisfaction. In the long term, this could lead to a positive brand image and a strengthened basis of trust between consumers and delivery service providers.