New consumer protection tool: Help if you have problems with the postal service or delivery service

New consumer protection tool: Help if you have problems with the postal service or delivery service

According to a report by www.t-online.de, there is great disappointment when the package of Christmas cookies doesn't arrive until January. But a new consumer protection tool should now help. Especially at Christmas time, it can quickly happen that ordered gifts go missing, packages are delivered destroyed or Christmas cards arrive far too late. In such cases, consumer advice centers now offer a helpful online tool. The website contains legal help, recommendations for action and the right contact persons.

With this new tool, consumers can not only receive information and tips on how to deal with problems, but also create sample letters to write complaints to postal or parcel service providers or the Federal Network Agency. The tool also offers an initial legal assessment of the individual case and informs whether there is a fundamental right to compensation. However, there is no guarantee of success in court.

The introduction of this new tool will have a positive impact on consumers as they will now be better informed and receive concrete support if they have problems with postal or delivery services. The ability to create sample letters simplifies the complaint process and can lead to faster resolutions. Overall, this strengthens the rights of consumers and contributes to improving customer service from postal and parcel service providers. This measure can also help increase consumer confidence in the market as they feel more supported and protected.