Suche
Mein Konto
Post trouble? Consumer advice center in Lower Saxony offers a new online tool to support problems with letters and parcels
According to a report from www.sueddeutsche.de, the consumer advice center in Lower Saxony has introduced a new online tool called “Post-Anger-Tool” to help consumers with problems with the delivery of letters and parcels. With this tool, consumers can find legal information, recommendations for action and the right contacts. The new tool from the consumer advice center in Lower Saxony could potentially influence both delivery service providers and consumers. Through the possibility of having individual letters drawn up and contacting the company in question or the Federal Network Agency directly, consumers could be able to enforce their rights and formulate complaints. In the long term, this could lead to an improved...
Post trouble? Consumer advice center in Lower Saxony offers a new online tool to support problems with letters and parcels
According to a report by www.sueddeutsche.de,
The consumer advice center in Lower Saxony has introduced a new online tool called the “Post-Anger-Tool” to help consumers with problems with the delivery of letters and parcels. With this tool, consumers can find legal information, recommendations for action and the right contacts.
The new tool from the consumer advice center in Lower Saxony could potentially influence both delivery service providers and consumers. Through the possibility of having individual letters drawn up and contacting the company in question or the Federal Network Agency directly, consumers could be able to enforce their rights and formulate complaints. This could lead to improved service from delivery service providers in the long term as they are encouraged to improve their services to reduce complaints.
For delivery service providers, this could mean that they need to review and possibly adapt their processes and services to meet the new requirements. In addition, possible claims for damages and the need to respect customers' rights could lead to changes in business practices.
Overall, the “Post-Angry Tool” from the consumer advice center in Lower Saxony could help to improve complaint management in the delivery services sector and increase awareness of consumer rights.
Read the source article at www.sueddeutsche.de