Postbank: Cuts and branch closures are causing unrest - financial experts express criticism

Postbank: Cuts and branch closures are causing unrest - financial experts express criticism

According to a report from www.rnd.de, Deutsche Bank has announced that its subsidiary Postbank will close around 250 branches in the next two years. This leads to unrest among both customers and employees. The closure of the branches is seen as a slap in the face to employees who have worked hard in recent months. The problems surrounding the IT conversion are not attributed to the employees at the counter, but to other factors. Deutsche Bank wants to focus more on digital services and adapt the branch network to reflect changing demand. This means the number of locations will be reduced from the current 550 to around 300.

The closure of branches may have an impact on the market and consumers. There are customers for whom personal service is important and they could turn away from Postbank if this is no longer offered. Postbank's brand reputation has already been damaged by IT transition issues and the move to close branches could cause further uncertainty among consumers.

Consumer advocate Dorothea Mohn criticizes Deutsche Bank for how it solved the problems at Postbank at the expense of customers. She demands that the bank compensate its customers and resolve the ongoing problems. The financial supervisory authority Bafin should also be made more responsible to ensure that functioning customer service is guaranteed.

Postbank plans to continue to offer postal and parcel services in the remaining locations. A new branch format focusing exclusively on banking services will be introduced at approximately 100 locations. Nevertheless, the Verdi union is calling for security for employees and an extension of protection against dismissal.

Overall, Postbank branch closures are expected to have an impact on the market, particularly on customers who value personal service. Deutsche Bank must take measures to restore customer trust and ensure functioning customer service. It remains to be seen how these changes will affect the market and consumers.