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Numerous customers in Berlin and Brandenburg are still affected by Postbank’s IT problems. Incorrect transfers, incorrect debits and even blocked accounts: Complaints about Postbank have been increasing since the beginning of the year. Despite Postbank's statement to the contrary, the anger does not go away after the switch to a new IT system.
The consumer advice centers in Berlin and Brandenburg are still receiving a large number of complaints from frustrated account holders. An increasing number of viewers have also contacted the RBB who have problems with the Postbank. Those affected criticize extremely long processing times, poor communication and inaccessibility. In one case, a Postbank customer was unable to access his account for 36 days, in another case for almost half a year.
The background is that Postbank inserted the data of 12 million customers into the computer system of the parent company Deutsche Bank at the beginning of the year. The aim is to save costs and also be able to offer better service.
Postbank denies fundamental IT problems
Financial expert Hermann-Josef Tenhagen criticizes the consumer magazine Super.markt, saying he has never experienced “such a disaster.” "It's a challenge, I don't want to deny that at all. But if it doesn't work out well, the real challenge is that I have to have the employees at the back who take care of the customers so that they can deal with it. I no longer need a bank account that I can't reach."
Postbank, on the other hand, informed Super.markt upon request that there were no fundamental IT problems, but rather individual problems with individual customers. At the same time, it is admitted that there are currently significantly more inquiries.