Suche
Mein Konto
Postbank problems: Financial expert warns of IT moves and customer service errors
According to a report from www.nw.de, Postbank customers are increasingly complaining about problems with their accounts. In the first half of 2022, the Federal Association of Consumer Organizations (vzbv) received 583 complaints about Postbank, almost as many as in the entire previous year. Customers had problems accessing their accounts, their accounts were blocked and direct debits were no longer honored. The reason for these problems is Postbank's IT move to a new platform at its parent company, Deutsche Bank. According to experts, the IT move caused “significant problems”, particularly in payment transactions, which could no longer be maintained for all customers. Customers who…
Postbank problems: Financial expert warns of IT moves and customer service errors
According to a report by www.nw.de, complaints from Postbank customers about problems with their accounts are increasing. In the first half of 2022, the Federal Association of Consumer Organizations (vzbv) received 583 complaints about Postbank, almost as many as in the entire previous year. Customers had problems accessing their accounts, their accounts were blocked and direct debits were no longer honored. The reason for these problems is Postbank's IT move to a new platform at its parent company, Deutsche Bank.
According to experts, the IT move caused “significant problems”, particularly in payment transactions, which could no longer be maintained for all customers. Customers who reported customer service issues reported poor accessibility and inadequate support. In some cases, customers were unable to access their credit for weeks, resulting in Schufa entries due to returned direct debits. These issues could potentially violate applicable law, as the bank is obliged to immediately unblock a blocked account and to give its customers the opportunity to block the account at any time if misuse occurs.
The consumer advice center has informed the banking regulator Bafin about the problems in order to protect consumers from such problems in the future. Vzbv boss Ramona Pop emphasized that a major technical change like the one at Postbank should be well prepared and staffed up in order to avoid a reduction in services. The consumer advice center expects that the case will be dealt with accordingly and that consumers will not be left with the damage.
Overall, this incident could have a significant impact on the reputation and trust in Postbank. Customers facing problems and poor customer service may look for alternative banks. In addition, the bank could face fines or claims for damages due to possible legal violations. It remains to be seen how Postbank will respond to these issues and what measures it will take to restore consumer trust.
Read the source article at www.nw.de