Protection against fraud: Consumer advice center warns of phishing emails and telephone fraud

Protection against fraud: Consumer advice center warns of phishing emails and telephone fraud

According to a report by www.heise.de, consumer advice centers are currently warning of a new scam in which cybercriminals intercept access data from ING-DiBa customers and defraud potential victims of money.

The Lower Saxony consumer advice center has warned of callers who pose as “consumer advice offices” and persuade potential victims to transfer money to pay off alleged debts to a lottery company. At the same time, phishing emails were discovered that targeted ING-DiBa customers. The fraudsters claim in the email that the online banking app ING-DiBa-To-Go needs to be updated by a certain date. A link in the email then leads to a fake website that aims to intercept the user's login details.

Such scams can have a serious impact on the market and consumers. In the case of ING-DiBa, customers could lose trust in the security of online banking, which could lead to a decline in customer usage. The bank itself may need to devote additional resources to cybersecurity to detect and prevent such fraud attempts.

The risk of falling victim to phishing and telephone fraud increases for consumers. It is therefore important that banks and consumer advice centers proactively inform about such scams and provide clear instructions on how to recognize and avoid these attacks.

Consumers must also be advised that legitimate organizations will never ask them to make unexpected money transfers or disclose sensitive data. It is important to report suspicious calls and emails and, if in doubt, always contact the bank or organization concerned directly.