Dispute over ticket price reimbursement: 1,500 people sue Eventim

Dispute over ticket price reimbursement: 1,500 people sue Eventim

According to a report by www.merkur.de, more than 1,500 people have joined a model declaratory action against the ticket seller Eventim. The Federal Association of Consumer Organizations (vzbv) criticizes the fact that Eventim retains individual components of the ticket price for canceled events, which means that buyers are stuck with the booking fee. The lawsuit was filed with the Bavarian Higher Regional Court in December 2022, and by the end of February, 1,513 consumers had entered the lawsuit register. Although Eventim considers the lawsuit to be unfounded, consumer advocates see the high level of participation as a success and emphasize the importance of the model declaratory action.

The impact of this lawsuit could be significant for Eventim and the ticket sales market. If the lawsuit is successful, it could force ticket sellers to be more transparent in the future and refund the full ticket price for canceled events. This could increase customer trust in the industry, but also increase operating costs for ticket sellers. They may need to revise their business practices and policies to meet consumer demands.

Interestingly, Eventim recently recorded a significant increase, and the events industry has recovered despite the challenges of the Corona years. However, a successful outcome of the model declaratory action could affect the future business prospects of Eventim and other ticket sellers.

At a time when live events and concerts are becoming increasingly important again, it is important to protect the interests of consumers while ensuring that the industry can grow sustainably. The decision in this case is expected to have far-reaching impacts on the market and consumers. The model declaratory action appears to be of great importance not only for the consumers involved, but also for the entire industry.