Electricity customers pay discounts that are too high - financial experts raise the alarm and recommend careful invoice control.

Electricity customers pay discounts that are too high - financial experts raise the alarm and recommend careful invoice control.

According to a report by www.t-online.de, the Federal Association of Consumer Organizations (vzbv) found that many consumers were charged discounts that were too high and that in a quarter of cases the annual consumption forecast was calculated incorrectly. The vzbv evaluation also shows problems with the implementation of price caps by some energy providers.

The impact of these incorrect markdowns and forecast consumption levels can be significant for consumers. If too much is asked for in the form of discounts, consumers can be financially burdened in the short term. Likewise, an incorrect calculation of annual consumption can lead to an unexpected additional payment if actual consumption was lower than forecast. This also has an impact on the market as the trustworthiness of energy providers is questioned, which can lead to a possible decline in customer satisfaction and an increased willingness to switch.

Ramona Pop, board member of the vzbv, calls on the federal government to revise the price cap law and formulate it more clearly in order to achieve the desired relief for all consumers. It is important that legal regulations are transparent and understandable in order to protect consumers from unexpected costs.

It is advisable to check the bills carefully and, if there are any problems or discrepancies, to contact the energy supplier or the consumer advice center in your own federal state. Trustworthy and correct billing is crucial for consumers' trust in energy providers and for a functioning market system.