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Exchanging Christmas presents: Right to goodwill exchange despite missing receipt?
According to a report from www.merkur.de, if you don't like the Christmas present, the only option is often an exchange. But this is only possible in certain cases. Retailers often ask for a receipt for goodwill exchanges. The Bremen consumer advice center explains: “Many consumers do not know that they generally have no right to exchange or return goods in brick-and-mortar stores,” explains Nicole Bahn, consumer law consultant at the consumer advice center. Many consumers would mistakenly believe that they have a right to do so because many retailers would usually offer an exchange. So it depends on the goodwill of the seller as to whether a gift can even be exchanged if it...
Exchanging Christmas presents: Right to goodwill exchange despite missing receipt?
According to a report from www.merkur.de, if you don't like the Christmas present, the only option is often an exchange. But this is only possible in certain cases.
Dealers often require a receipt for goodwill exchanges
The Bremen consumer advice center explains: “Many consumers do not know that they generally have no right to exchange or return goods in brick-and-mortar stores,” explains Nicole Bahn, consumer law consultant at the consumer advice center. Many consumers would mistakenly believe that they have a right to do so because many retailers would usually offer an exchange. So it depends on the goodwill of the seller as to whether a gift can even be exchanged if the recipient doesn't like it. However, many companies that offer the right to exchange would often require the receipt and the original packaging.
Consumers have the right to exchange damaged products - even without a receipt
The situation is different if the gift is damaged or no longer works. According to the consumer advice center, “for new purchases you have the opportunity to make claims to dealers for two years”. In addition to retail, this also applies to products from the Internet. There are also a few things to consider with gift vouchers. According to the insurance company Ergo, if a consumer wants to exchange a damaged product, there is no obligation to present a receipt: “Even if some shops would like this: If you complain about defective goods, you do not need a receipt, the original packaging or the labels.” The reason for this is that this is a warranty claim.
It is important to be aware that the right to exchange or return goods depends on the goodwill of the merchant. Many consumers are not aware that they generally have no automatic right to exchange or return items in brick-and-mortar stores. This can lead to consumers being surprised when retailers ask for a receipt and original packaging. However, if the Christmas present is damaged or does not work, consumers have the right to file a claim with retailers, even without presenting a receipt.
Source:
As reported by www.merkur.de
Read the source article at www.merkur.de