Exchanging Christmas gifts: Tips for disappointed recipients and helpful rules for exchanging gifts in stores

Exchanging Christmas gifts: Tips for disappointed recipients and helpful rules for exchanging gifts in stores

According to a report by www.tagesschau.de,

Wrong size, wrong color, wrong brand? Or did the giver make a complete mistake? What you need to consider when exchanging Christmas presents.

Personalized gifts, such as an embarrassing photo book or a dubiously designed coffee mug printed with a name, must be kept or thrown away. It is also often impossible to exchange plastic, lingerie or unsuitable sex toys.

Special rules apply to exchanges in the store. As a rule, the principle applies: a purchase is a purchase, and the exchange takes place in the form of goods or a voucher, not cash. Money back in the store is only available if this was expressly agreed upon at the time of purchase.

In mail order, buyers can cancel the purchase contract without reason. However, a two-week period applies and here, too, individually tailored goods cannot be exchanged.

If a gift is broken, the seller is obliged to exchange or repair it if it is broken within two years.

All of these exchange rules have an impact on the consumer and the market. Sellers must adhere to the exchange policy and ensure appropriate storage of exchange goods and the processing of returns and repairs. It is important for the consumer to know the individual exchange rules in order to avoid disappointment.

It is therefore advisable to check the retailer's exchange rules before purchasing in order to be as prepared as possible in the event of a mishap.