Exchanges, right of withdrawal and complaints: What consumers should know after Christmas

Exchanges, right of withdrawal and complaints: What consumers should know after Christmas

According to a report by www.siegener-zeitung.de, the time after Christmas is often the time of big exchanges. The consumer advice center makes it clear that consumers do not have a blanket right to an exchange in brick-and-mortar stores and are dependent on the voluntary cooperation of the seller. The situation is different when ordering from online shops, as many sales contracts concluded there can be canceled within 14 days without reason. Consumers also have clear rights against the retailer if there are defects in the goods they have purchased.

Exchange in local stores
The majority of consumer rights in local trade are based on the voluntary accommodation of sellers. There is no blanket right to exchange, and the exchange can be rejected completely or only a voucher can be issued instead of paying out the purchase amount. When purchasing, consumers should find out about the exchange conditions and, if necessary, have an exchange option confirmed in writing.

Right of withdrawal in online shops
The 14-day right of withdrawal usually applies to online purchases, regardless of whether the color, size or other characteristics of the goods are not to your liking. It is important that the cancellation period has not yet expired on the Christmas holidays.

Complaints about defects
Consumers can make claims due to a defect for two years from receipt of the goods. The dealer has the option to repair the defective goods or deliver a replacement free of defects before the purchase price can be refunded or reduced.

Vouchers
Gift vouchers are generally not redeemable in cash and have a statute of limitations of three years.

This information is important for consumers to understand and use their rights in the event of exchange and cancellation. The regulations may have an impact on the market and consumer behavior as retailers may adjust their exchange policies and consumers become more aware of their rights.