Investigation by consumer advice centers: Difficulties in finding replacement parts for defective washing machines

Investigation by consumer advice centers: Difficulties in finding replacement parts for defective washing machines

According to a report by www.morgenpost.de, a study by consumer advice centers shows that it is difficult for consumers to find spare parts for washing machines, even if they want to repair them and thus save costs. The market research carried out on ten washing machine models revealed that although spare parts are available, they are often difficult to find and too expensive. There is also a lack of understandable repair instructions that could help consumers carry out repairs themselves.

Washing machine replacement parts are available, but difficult to find and too expensive. The price differences for comparable replacement parts are significant, and prices vary widely between different manufacturers, discouraging consumers from repairing their washing machines. This has an impact on the market as manufacturers may make adjustments to the prices of spare parts to improve availability and discoverability.

The lack of provision of repair instructions is also a problem as they could help consumers make repairs on their own. This could result in consumers either relying on expensive repair services or not attempting repairs due to a lack of instructions. These hurdles could result in consumers being more inclined to purchase a new washing machine rather than repair it, which in turn requires additional resources to produce new appliances.

The consumer advice center's recommendation to pay attention to repairability when purchasing new devices could lead to consumers placing more value on the availability of spare parts and repair instructions. This could lead to manufacturers making more efforts to make spare parts more available and provide clearer repair instructions.

Overall, the difficult availability of spare parts and the lack of repair instructions for washing machines has an impact on the market and consumers, as the repairability of washing machines is limited and the environmental impact of purchasing new appliances could increase. This could ultimately lead to changes in consumer behavior and adjustments by manufacturers.