Consumer advice center offers new online tool for problems with postal and parcel services - financial expert informs

Consumer advice center offers new online tool for problems with postal and parcel services - financial expert informs

According to a report by www.fr.de,

Complaints about postal and parcel services never stop. The consumer advice center is now providing a new tool to help with problems.

Complaints about postal and parcel services continue to increase, with around 16,000 complaints against the post office alone in the first half of 2023. To help affected consumers, the Rhineland-Palatinate consumer advice center has introduced a new online tool called the “Post-Anger Tool”. This tool is available to consumers on the consumer advice center's website and is intended to help with problems with letters, packages or delivery services.

The tool gives consumers the opportunity to receive legal information and recommendations for action and to find the right contact person for their concerns. In addition, they can create individual letters that can be sent directly to the company concerned or the Federal Network Agency.

The impact of these increasing complaints and the introduction of the “post-anger tool” could be significant on both the market and consumers. Postal and parcel services may be forced to improve their services to address rising complaints. At the same time, consumers could now receive faster and more effective support if they have problems with deliveries.

Additionally, the article mentions that Deutsche Post is considering taking more time to deliver standard letters. If this happens, it could impact delivery times and also impact the consumer experience.

Overall, this report suggests that the introduction of the postal anger tool could influence consumer complaint behavior and improve postal and parcel services.