Consumer advice center demands reimbursement: DAZN price increase for existing customers illegal

Consumer advice center demands reimbursement: DAZN price increase for existing customers illegal

According to a report by www.teltarif.de The Federal Association of Consumer Organizations (vzbv) is planning a model declaratory action against the streaming provider DAZN. The reason for this is that consumer advocates consider the general terms and conditions clause on which the price increase last year is based to be non-transparent. The aim of the lawsuit is to reclaim the overpaid fees from DAZN.

In August 2022, DAZN increased subscription fees for existing customers. Previously, only new customers were affected by the price increases. The increased costs were also introduced during ongoing contracts for some customers. This led to dissatisfaction among the affected customers, who felt ripped off by DAZN. The consumer advice center would now like to use the model declaratory action to have the legality of the price increase checked and retroactively reclaim the overpaid fees.

The impact of this lawsuit could be significant for both the market and consumers. If the lawsuit is successful, it could lead to a reduction in prices at DAZN and other streaming providers, as they would be forced to use more transparent terms and conditions clauses and communicate price increases more precisely during ongoing contracts.

For consumers, this could mean that they will get back overpaid fees from DAZN and will be better informed about price increases in the future. It could also lead other streaming providers to be more cautious about price increases and communicate them more precisely to avoid potential lawsuits.

Overall, the model declaratory action against DAZN will have a significant impact on the market for streaming providers. It could lead to more transparency and fairness for consumers and regulate price increases during ongoing contracts more precisely. It remains to be seen how the court will decide and how DAZN and other streaming providers will react to the ruling.