Consumer advice center gives tips for gravestone trouble with DGG

Consumer advice center gives tips for gravestone trouble with DGG

Deutsche Grabstätten und Grabmal GmbH (DGG) is causing trouble for customers because it does not deliver despite advance payment and cannot be reached. The Lower Saxony Consumer Center (VZN) advises those affected to send a written request with a clear deadline for the provision of the service if there is no delivery. If there is no delivery even after a grace period, you have the option of withdrawing from the contract and demanding the money back. If you suspect fraud, we recommend contacting the police.

It is advisable to only make a small advance payment of a maximum of 10 percent when concluding a contract in order to avoid possible problems with the provision of the service. Advance payments should only be made if there is verifiable progress in the performance, while delivery and service dates should be set contractually. In the event of delays, a deadline for performance of the service should be set immediately, with the possibility of withdrawing from the contract if the deadline is not met.

The new DGG company is based in Dinklage, which can be seen in the imprint of its website. If there is uncertainty, changes can also be requested via the commercial register. Customers who suspect fraudulent behavior should contact the relevant authorities. It is important to be vigilant when contracting with gravestone providers and keep payments made within limits to protect yourself from financial loss.