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Consumer advice center warns energy supplier EWE: Customers wait too long for energy bills and credit
According to a report from www.zeit.de, the Lower Saxony Consumer Center has warned the energy supplier EWE from Oldenburg because customers had to wait six months or longer for their energy bills and credit payments. These delays can have long-term impacts on the market and consumers. Customers who rely on timely payment of their bills could be negatively affected. Consumers could lose trust in EWE and switch to other energy suppliers. This could lead to a decline in sales at EWE and possibly also to a loss of market share. EWE announced that the delays were due to short-term government aid such as energy price caps...
Consumer advice center warns energy supplier EWE: Customers wait too long for energy bills and credit
According to a report by www.zeit.de,
The Lower Saxony consumer advice center has warned the energy supplier EWE from Oldenburg because customers had to wait six months or longer for their energy bills and credit payments.
These delays can have long-term impacts on the market and consumers. Customers who rely on timely payment of their bills could be negatively affected. Consumers could lose trust in EWE and switch to other energy suppliers. This could lead to a decline in sales at EWE and possibly also to a loss of market share.
EWE announced that the delays were due to short-term government aid such as energy price caps and that the supplier's IT systems were not designed for this. This shows that external factors can also have an impact on a company's operations.
It remains to be seen how EWE will react to the warning and what steps the company will take to regain customer trust.
It is important that companies like EWE take steps to ensure such delays are avoided in the future to protect consumer trust and the company's reputation.
Read the source article at www.zeit.de