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Consumer advice center: Problems with cancellations - hundreds of complaints in Thuringia
According to a report from www.stern.de, hundreds of consumers in Thuringia have complained to the consumer advice center about problems with contract terminations. Since the beginning of the year, around 350 complaints have been received, which is roughly the same as the average for previous years. The consumer advice center, together with other consumer advocates, examined whether companies are complying with the new regulations on cancellations of subscription contracts. Since March 1, 2022, contracts concluded after this date can actually be terminated with one month's notice after the minimum term has expired. Of the 828 companies checked, one in seven violations were found, which led to 85 companies being warned. 50 companies have now given in, while...
Consumer advice center: Problems with cancellations - hundreds of complaints in Thuringia
According to a report by www.stern.de, hundreds of consumers in Thuringia have complained to the consumer advice center about problems with contract terminations. Since the beginning of the year, around 350 complaints have been received, which is roughly the same as the average for previous years. The consumer advice center, together with other consumer advocates, examined whether companies are complying with the new regulations on cancellations of subscription contracts. Since March 1, 2022, contracts concluded after this date can actually be terminated with one month's notice after the minimum term has expired. Of the 828 companies checked, one in seven violations were found, which led to 85 companies being warned. 50 companies have now given in, while 31 others are still pending legal reviews. Despite different terms and conditions, consumers can always terminate their contracts with one month's notice after the minimum term has expired, as these terms and conditions are invalid.
These complaints and violations could have far-reaching impacts on the market and consumers. Customers could suffer financial disadvantages or be unintentionally held to unfavorable contracts if terminations are made with impermissible difficulty. This could undermine consumers' trust in companies and their contractual practices and lead to a loss of image. In addition, legal steps and warnings could place a financial burden on companies and lead to increased costs. This could in turn lead to price increases or other restrictions for consumers.
Compliance with statutory termination regulations is of great importance for companies in order to maintain consumer trust and avoid legal consequences. A transparent and customer-friendly design of contracts and termination modalities is therefore crucial in order to avoid possible negative effects on the market and consumers.
Read the source article at www.stern.de