Saxony Consumer Center warns of confusing offers for Telekom customers: Financial expert explains the risks

Saxony Consumer Center warns of confusing offers for Telekom customers: Financial expert explains the risks

According to a report by www.saechsische.de, the Saxony Consumer Center warns of confusing offers that affect Telekom customers in Saxony. An Internet provider called 1N Telecom GmbH sends advertising letters with a DSL tariff to Telekom customers. By signing and returning the form within 14 days, customers unknowingly conclude an additional DSL contract. Many customers assume that they are simply changing their existing telephone tariff within Telekom instead of concluding a new DSL contract.

The consumer advice center points out that the 14-day cancellation period begins from the time the signed offer letter is returned. However, according to the consumer advice center, there is still an option to cancel the contract. The contract summary that accompanies the initial letter contains cancellation instructions with the model cancellation form, which does not meet the legal requirements and information obligations. Therefore, according to the consumer advice center, those affected have a cancellation period of 1 year and 14 days.

1N Telecom GmbH, which was founded in November 2017 and is based in Düsseldorf, makes its money by setting up and operating telecommunications networks. The similarity between the name 1N Telecom and Telekom has already led to legal disputes. In August 2021, Telekom suffered a defeat at the Düsseldorf Higher Regional Court, and the next instance strengthened its competitor 1N Telecom.

The confusion and uncertainty caused by these misleading offers can have a negative impact on Telekom and the consumers affected. Customers could unintentionally conclude additional contracts and thereby experience financial burdens and debt collection demands. The trustworthiness of telecommunications providers could also be affected as the likelihood of confusion and legal disputes could trigger negative publicity. This could impact brand reputation and customer trust.