Consumer advice center presents a new tool for complaints about postal and parcel services

Consumer advice center presents a new tool for complaints about postal and parcel services

According to a report by www.fr.de,

Complaints about postal and parcel services never stop. The consumer advice center is now providing a new tool to help with problems.

Consumer advice centers are recording an increasing number of complaints about postal and parcel services, with around 16,000 complaints in the first half of 2023 alone. In order to support affected consumers, a new online tool called the “Post-Angry Tool” was launched. This tool is intended to help consumers with problems with letters, packages or delivery services by providing legal information and recommendations for action. It also makes it possible to create individual letters that can be sent directly to the company concerned or the Federal Network Agency. Julia Gerhards, consultant for consumer law and data protection at the Rhineland-Palatinate Consumer Center, emphasized the hope that the tool could help delivery service providers improve their service in the future.

If problems with delivery services cannot be solved, the consumer advice center recommends contacting the Federal Network Agency as the supervisory authority. Furthermore, the amendment to the Postal Act was taken up again in spring 2023, with the discussion being about a type of two-class delivery. This would impose higher postage on more urgent shipments. Deutsche Post also expressed its wish to take more time when delivering standard letters, which was supported by the Federal Government.

These measures and developments could have a significant impact on the market by changing delivery processes and the quality of service provided by delivery services. In addition, consumers could benefit from improved delivery conditions and more effective complaint management, leading to overall increased consumer satisfaction. Overall, the introduction of the “postal anger tool” and discussion of changes to postal law shows that pressure from consumers and regulators on delivery services is increasing, leading to measures that are likely to impact the industry as a whole.