Thuringia Consumer Center: Hundreds of complaints about problems with contract terminations

Thuringia Consumer Center: Hundreds of complaints about problems with contract terminations

According to the Thuringia consumer advice center, around 350 complaints have been received from consumers about problems with contract terminations since the beginning of the year. This corresponds roughly to the average of the past few years. The consumer advice center, together with other consumer advice centers, examined whether companies are complying with the new regulations for terminating subscription contracts. Since March 1, 2022, contracts concluded after this date can actually be terminated with one month's notice after the minimum term has expired.

A total of 828 companies were checked and violations were found in one in seven companies. 85 companies were warned, 50 of which have now responded. Another 31 companies have been found to have violated the law, but legal review or legal action has not yet been completed.

According to Dirk Weinsheimer, the legal expert at the Thuringia Consumer Center, consumers can always terminate their contracts with one month's notice after the minimum term has expired, regardless of any different general terms and conditions (GTC), which are invalid.

These results may have significant implications for the market and consumers. Companies that do not comply with the new regulations face legal consequences such as warnings or legal action. This can lead to a loss of image and customers. For consumers, this means that they will benefit from the new regulations and will be able to terminate their contracts more easily after the minimum term has expired.

Source: According to a report from www.merkur.de, As reported by www.merkur.de.