Vodafone class action lawsuit: Consumer advice center is suing against price increases in 2023

Vodafone class action lawsuit: Consumer advice center is suing against price increases in 2023

According to a report by www.merkur.de, Vodafone is facing a class action lawsuit from consumer advice centers after the mobile phone provider increased prices for current contracts in 2023. Complaints from Vodafone customers have been piling up since May 2023, and over 10,000 customers have now come forward to take part in the class action lawsuit against Vodafone.

Vodafone's sudden price increase in May 2023 for existing customers with internet or telephone contracts resulted in customers having to bear unexpected additional costs. Customers who signed an internet contract before November 15, 2022 were faced with additional costs of 60 euros per year. The Federal Association of Consumer Organizations (vzbv) considered this price increase to be unlawful and announced the filing of a class action lawsuit. So far, over 10,000 customers have come forward to take part in the class action lawsuit against Vodafone.

The impact on the market is significant as hundreds of thousands of customers have already canceled their contracts with Vodafone due to the price increases. This could result in a significant loss of customers for Vodafone and affect trust in the company. In addition, the class action lawsuit against Vodafone could cause other mobile phone providers to reconsider their contract terms and possibly avoid similar price increases in order to avoid similar legal problems.

Participation in the class action lawsuit is still open to affected customers, and the federal association is providing information on the progress of the process in order to give every Vodafone customer the opportunity to get their money back. The outcome of the class action lawsuit will also show how mobile phone providers deal with price increases and contractual conditions in the future and could have a signaling effect for the entire industry.