How do I complain in the store like a professional and exchange things without worrying about nerves? BILD provides answers. Financial expert reveals.

How do I complain in the store like a professional and exchange things without worrying about nerves? BILD provides answers. Financial expert reveals.

According to a report by www.bild.de, it can be very annoying if you have to complain about a Christmas present or if a product you bought breaks after just a short time. But how do you file a complaint in the store like a pro? How do you exchange your nerves? And what should you do if the seller blocks you?

There are various legal regulations regarding the exchange and complaint of products. In Germany, if there are defects in products, the consumer is generally entitled to repair, replacement delivery, reduction in the purchase price or withdrawal from the purchase contract. This applies if the defect already existed at the time of purchase or occurs within two years of the purchase date.

If the seller rejects the complaint, you should be persistent and know your rights. It is advisable to find out about your own rights as a consumer in advance and to remain objective and firm when dealing with the seller.

The impact on the market may be that consumers are more willing to buy from retailers that offer customer-friendly exchange and complaint conditions. Companies that act in a customer-oriented manner and offer fair complaint processes could therefore have an advantage in the competition.

Overall, it is important that consumers know their rights and, in the event of a complaint or exchange, act objectively and decisively to assert their claims.

Source: www.bild.de