Zalando: Consumer advice center launches class action lawsuit against unlawful reminder fees

Zalando: Consumer advice center launches class action lawsuit against unlawful reminder fees

According to a report by www.gegen-hartz.de, the Saxony Consumer Center is launching a class action lawsuit against Zalando due to unlawfully charged reminder fees. According to the legal expert at the Saxony Consumer Center, Michael Hummel, these fees are inadmissible because there are no regulations in Zalando's general terms and conditions and the costs listed for email reminders are negligible. The class action lawsuit is based on the EU Class Action Directive and offers an effective instrument to collect money for all those affected. Companies like Zalando can take action against mass claims that consumers often do not take to court for small amounts.

Zalando's unlawfully charged reminder fees have potentially far-reaching effects on the market and consumers. Due to the high number of orders that Zalando processed in 2022, the Saxony Consumer Center could mobilize a significant number of plaintiffs who would like to join the class action lawsuit against Zalando. This could lead to a loss of image and economic losses for Zalando. It could also send a preventative signal to other online retailers to reconsider their business practices in order to avoid similar legal consequences.

In addition, the successful enforcement of the class action lawsuit would help consumers, especially low earners, those receiving civil allowances and social assistance, as well as pensioners, to protect themselves from unlawful fees. In the long term, this could help to prevent illegal practices by online mail order companies and strengthen the rights of consumers.