Dialog Versicherung is restructuring the support concept for broker partners: new sales departments are intended to meet market requirements.

Dialog Versicherung is restructuring the support concept for broker partners: new sales departments are intended to meet market requirements.

According to a report by www.procontra-online.de Dialog Versicherung has restructured its support concept for broker partners. This takes place against the background of changing market conditions and the growing needs of brokers. Under the overall responsibility of Sales Director Dr. Florian Sallmann will in future have five different sales departments available to independent agents. This restructuring means, above all, an increased emphasis on broker pools and associations in sales as well as increased digitalization of communication, services and processes.

The introduction of specialized contact persons in the various sales departments such as “Komposit”, “Life” and “Broker Experts” shows that Dialog Versicherung focuses on the individual needs and requirements of the various broker groups. By coordinating new added value for independent agents, an attempt is made to respond to the increased expectations in terms of support skills, simplicity and speed of processes and response times.

The emphasized importance of personal conversations in care shows that Dialog Versicherung continues to attach great importance to personal closeness despite digitalization. This could represent a good balance between digital processes and human support for broker partners.

The impact of this restructuring could have a positive impact on the effective service of broker partners by better addressing their individual needs. This could lead to improved collaboration and increased efficiency in operations. The specialized contact persons in the various sales departments could help to increase the satisfaction of the broker partners and strengthen cooperation overall. Ultimately, this could lead to a stronger positioning of Dialog Versicherung on the market.

However, it remains to be seen how the restructuring will work in practice and whether the desired goals can be achieved. It is hoped that with this step, Dialog Versicherung can optimally serve the needs of its broker partners.