The best household contents insurers from a customer perspective: Allianz, Cosmos, DEVK, Ergo, Europa, Generali, GEV, GVO, Inter, Interrisk, LVM, Provinzial and R+V.

The best household contents insurers from a customer perspective: Allianz, Cosmos, DEVK, Ergo, Europa, Generali, GEV, GVO, Inter, Interrisk, LVM, Provinzial and R+V.

According to a report by www.versicherungsjournal.de, Servicevalue GmbH, in collaboration with Focus Money magazine, took a closer look at the claims and benefits settlement of insurance companies from the customer's perspective. The study evaluated a total of more than 600 product providers in 19 different sectors. In household contents insurance, the regulatory practices of 13 providers were rated as “very good”, including Allianz, Cosmos, DEVK, Ergo, Europa, Generali, GEV, GVO, Inter, Interrisk, LVM, Provinzial and R+V. This rating was based on almost 60,000 customer reviews who rated the settlement of a claim or benefit case in the past 36 months.

The methodological approach of the study included a five-point rating scale on which customers could evaluate their providers. In order to get into the group of “very good” regulators, companies had to achieve an above-average value. However, concrete data on regulatory behavior, such as the speed of response or payment, was not collected.

In terms of market and consumer impact, the positive rating of home insurers means that these providers are likely to have higher customer satisfaction and therefore a better market position. The fact that almost all industry giants are represented in the group of “very good” regulators is likely to have a positive effect on consumer trust in the insurance industry. This could lead to increased customer loyalty and an increase in new customers for these companies. However, the absence of some large insurance companies in the group of top providers could lead to a shift in market shares in favor of the better-rated providers.

Overall, the positive assessment of household contents insurers could lead to a competitive advantage for these companies and have a significant influence on the dynamics of the insurance market.