Ms. S.: E-bike and trailer stolen - insurance doesn't pay as agreed.

Ms. S.: E-bike and trailer stolen - insurance doesn't pay as agreed.

According to a report by www.badische-zeitung.de, a woman named Ms. S. had her e-bike stolen and the insurance company refuses to pay for the damage, even though it is obliged to do so according to the contract and has to inform the customer about it.

Ms. S. had parked her e-bike and a trailer in the bicycle cellar of an apartment building. When she returned, both vehicles were gone. She immediately reported the theft to her insurance company, which refused her on the grounds that the bicycle storage room was not included in the insurance.

This situation is extremely frustrating for Ms. S. as she had an insurance contract that covers the theft of bicycles. The insurance company is not only obliged to settle the damage, but also to inform its customer about the extent of the insurance. In this case, however, the insurance company disregarded both obligations.

Such cases can have a serious impact on the market. If insurance companies refuse to pay for losses for which they are actually contractually responsible, this can affect consumer trust in the insurance industry. Consumers may feel forced to reconsider their insurance policies and potentially switch to other insurance companies.

In addition, such behavior on the part of the insurance company can lead to legal consequences. If a customer can prove that the insurance company acted intentionally or with gross negligence, they can take legal action and claim damages. This can be very costly for the insurance industry and lead to a bad reputation.

It is therefore of utmost importance that insurance companies comply with their contractual obligations and provide consumers with adequate information. This is the only way they can gain the trust of customers and build long-term relationships.

Source: According to a report by www.badische-zeitung.de