New Knaus motorhome: owner complains about months of workshop odyssey!

New Knaus motorhome: owner complains about months of workshop odyssey!

The camping season is in full swing and many German holidaymakers are deciding to purchase new motorhomes. However, a couple from northern Germany fell victim to an unexpected problem after purchasing a Knaus motorhome. Only a short time after purchase, the vehicle, which was only one year old and had only driven 3,000 kilometers, had to go to the workshop.

The reason for the visit to the workshop was a defective air compressor and unfortunately the required spare part was not available. The motorhome has now been at the dealer for over seven weeks, which has meant that the owners' holiday plans have fallen through. They showed their growing frustration on social media, where they expressed their displeasure with the situation and described the vehicle as a "pile of scrap." moin.de reported.

Lack of support and other problems

In addition to the defective compressor, it was determined that this part is part of the Knaus structure and cannot be classified as MAN problems. The owners report inadequate support from the dealer and a lack of customer focus. These challenges result in them having to pay cancellation fees and ongoing insurance while their RV remains unused.

Another possible weak point in the vehicle was water damage to the roof that had already occurred when it was picked up, which was quickly repaired. The camping community offers various advice to affected owners. Recommendations range from legal action to improvised solutions, with the majority of advice aimed at taking legal action. One camper emphasized the urgency of taking action against the problems with Knaus.

Service and guarantee from Knaus

In this tense situation, understanding Knaus’ services could help. The company offers information on service and maintenance for motorhomes, camper vans and caravans. Questions about picking up the vehicle should be directed to the dealer as they are the contractual partner. The next general and emissions inspection (HU/AU) as well as gas tests are also noted on the license plate, and Knaus offers a 10-year leak guarantee on the vehicle body, which covers damage caused by material or workmanship defects, such as knaus.com supplemented.

Replacement parts must be ordered through the dealer, who can also provide information on delivery times. Complaints and warranty cases must also be coordinated with the authorized dealer. This information could help potential Knaus RV buyers better prepare for the post-purchase process and identify potential problems early.

The current situation shows how important it is to find out about the warranty conditions and customer service in order to avoid unpleasant surprises. As owners continue to wait for a solution, questions remain about how manufacturers and retailers respond to such issues and how well customer support works in difficult times.