Quality survey: Axa at the top of new business, but only second to last in terms of quality

Quality survey: Axa at the top of new business, but only second to last in terms of quality

According to a report by www.versicherungsjournal.de, Axa has concluded the most new contracts in the area of ​​business liability insurance in the office, trade and craft segment. However, the liability insurance company was able to achieve first place in terms of quality. SV and Alte Leipziger are also far ahead of Axa in the quality rating.

The 301 mentions of Axa's new business favorite show that one in eight of those surveyed prefer their policies. The liability insurance company took first place in the quality rating survey and clearly left all competitors behind. The SV was able to move into second place in the quality ranking, followed by the VHV.

The results show that Axa is well below average in terms of accessibility and is therefore in the penultimate place in the quality rating. The liability insurance company is also ahead when it comes to policies, claims processing and accessibility.

Vema carries out quality surveys in various insurance sectors in order to determine the best providers with regard to their partner companies. Vema regularly surveys its broker partners about their preferred providers for new business liability policies and also evaluates the quality and service of the providers based on four segments. The survey results may have implications for the insurance market, consumers and the industry as a whole.