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Tiroler Sparkasse triumphs at the FMVÖ Recommender Award 2025!
On May 6, 2025, leading banks and insurance companies were honored for customer orientation at the FMVÖ Recommender Award in Vienna.
Tiroler Sparkasse triumphs at the FMVÖ Recommender Award 2025!
The FMVÖ Recommender Awards 2025 ceremony took place on May 6, 2025 in the Vienna Sofiensälen. The best banks and insurance companies in Austria were honored under the motto “Value of confidence. Challenges as opportunities”. The award is based on a survey by Telemark Marketing, which surveyed 8,000 customers of Austrian financial institutions. This survey collects the Net Promoter Score (NPS), which measures customers' willingness to recommend customers, and shows an increase in NPS values in the industry, particularly in insurance.
Erste Bank triumphed in the large banks category for the fourth time in a row. Grazer Wechselseiten Versicherung (GRAWE) celebrated its 13th recommender win in a row among nationwide insurers, while muki Mutual Insurance Association won the award in the direct and special insurer category. Tiroler Sparkasse was recognized as the best regional bank and also received a seal of quality for excellent customer orientation, with an impressive Net Promoter Score of 43 percent. Peter Tiefenthaler, Head of Private Customers, expressed his delight at this recognition, which reflects the highest willingness to recommend among the participating banks and insurance companies.
Special prices and company benefits
The Bank for Tyrol and Vorarlberg (BTV) received two prizes: for the national banking category and the special “Rising Star of the Year” award. A total of six special prizes were awarded. The best customer advice came from Steiermärkische Bank und Sparkasse and Generali Versicherung. Niederösterreichische Versicherung was honored for the best claims management, while Raiffeisenlandesbank Oberösterreich and Wiener Städtische Versicherung were honored for the best customer service.
The gala was supported by numerous partners, including EFS Unternehmensberatung, Accenture and Allianz-Versicherung. In his speech, FMVÖ President Erich Mayer emphasized the importance of optimism in times of crisis. Richard Grasl, Managing Director of KURIER Medienhaus, emphasized the relevance of the award as an important indicator of the quality of services in the financial industry. Klaus Kümmel from Great Sales Force® also spoke about the connection between customer culture and NPS.
The FMVÖ Recommender Gala is one of the most important events in the financial industry and is considered the “Oscar” of the financial industry, which underlines the importance of the award and offers companies a valuable opportunity to present their customer focus and service quality.
For more information about the survey results and the award-winning institutions you can COURIER and Tyrolean Sparkasse visit.