Insurance trouble after storm damage in Benediktbeuern: Financial expert warns against arbitrariness in claims settlement

Insurance trouble after storm damage in Benediktbeuern: Financial expert warns against arbitrariness in claims settlement

According to a report from www.merkur.de,

The hailstorm in Benediktbeuern caused major damage to houses in the region. The Köhnlein family from Benediktbeuern is affected by the storm and has problems with insurance, which leads to additional worries and financial burdens. Despite household contents and residential building insurance with natural hazards provisions, the Axa Group's DBV insurance proved to be difficult and hesitant in settling the damage. Although the insurance company transferred 40,000 euros as a down payment on the total damage for undisputed damage, the family needs at least 45,000 euros for the roof repair alone. An ombudsman procedure for the roof has been initiated to demand further money. The family is concerned that the insurance company is using long processing times to put pressure on them to accept a bad offer. The Axa Group even terminated the family's insurance completely unexpectedly. The compensation for other damaged parts such as the facade, winter garden and garden is also low and unsatisfactory. However, the insurance company confirmed that all further costs for insured repairs would be covered. Nevertheless, the family has already hired a lawyer to check the insurance conditions and ensure that the Axa Group settles the damage appropriately.

Delayed and inadequate insurance claims settlement can have a serious impact on customers as they may experience financial difficulties and face unexpected costs. It is also possible that these issues are weakening consumer confidence in insurance overall. Hiring a lawyer could result in additional costs and prolong the legal dispute.

The industry could also be affected as Axa Group potentially receives negative publicity as a result of its behavior. Customers could decide against working with the Axa Group and instead look for other insurance providers.

Overall, the insurance company's actions have a negative impact on the Köhnlein family and can also affect the reputation and business of the Axa Group. It is important that insurance companies act transparently, fairly and promptly in order to maintain customer trust and to adequately settle future claims.