Postbank IT problems: complaints about customer service explode in 2023 - financial experts warn against drastic measures

Postbank IT problems: complaints about customer service explode in 2023 - financial experts warn against drastic measures

According to a report by tarnkappe.info,

Postbank has been struggling with significant IT problems in recent months, which have led to a sharp increase in complaints to consumer advice centers. Customers report problems with online banking, blocked accounts and inadequate customer service. These problems are due to the IT migration to Deutsche Bank.

As a result, many customers were unable to access their accounts and had difficulty honoring direct debits. In addition, telephone availability of bank employees was inadequate and customers often only received standard letters in response to their complaints. In some cases, this led to negative Schufa entries and loss of credit for weeks.

The serious IT problems in combination with the poor customer service were described as unacceptable by the Federal Association of Consumer Organizations. The consumer advice center is calling for the incident to be investigated and has called in the banking regulator BaFin to prevent such problems in the future.

These massive complaints can have a negative impact on Postbank's reputation and affect customer trust. Customers affected by the IT issues may be inclined to switch banks, which could result in a loss of customers and business. In addition, negative Schufa entries and the inability to access credit for weeks can lead to financial difficulties for affected customers.

It remains to be seen how Postbank will respond to the consumer advice center's complaints and demands and whether it will take measures to avoid such problems in the future.