Broker advisors put to the test: Who gets the best grades in Austria?

Broker advisors put to the test: Who gets the best grades in Austria?

A current survey on the Insurance Award Austria 2024 shows a consistently positive assessment of the accessibility of broker advisors in various insurance areas. The survey was carried out by Wissma Marktforschungs-GmbH between July and September 2024 and included 574 insurance brokers, financial advisors and multiple agents. The results were analyzed by average and by category, taking into account only companies that had received at least 20 reviews to be mentioned by name versicherungsjournal.at reported.

The survey results show complex assessments in six different insurance lines. In the area of ​​unit-linked life insurance, Merkur Lebensversicherung AG achieved the highest score with 97 points, followed by Helvetia Versicherungen AG with 85 points. The average in this category is 80 points. In the accident insurance segment, Garanta Versicherungs-AG Austria led with 91 points, while Muki VaG took second place with 86 points.

Details about the insurance lines

In private legal protection insurance, HDI Versicherung AG was able to achieve 88 points and thus takes first place. Generali Versicherung AG followed with 80 points. The average in this category is 75 points. In the household/home category, HDI also achieved first place with 86 points, while Wüstenrot Versicherungs-AG is just behind with 85 points. Helvetia and Muki share third place with 84 points each.

In the area of ​​health insurance, Muki received 85 points and came first, followed by Wiener Städtische Versicherung AG and Generali with 81 points each. The average in this category is 72 points. Finally, in the occupational disability category, Dialog Lebensversicherungs-AG came first with 73 points, while Continentale Assekuranz Service GmbH took second place with 72 points.

Recommendations among intermediaries

In addition to the accessibility of broker advisors, another survey that deals with recommendations between insurance intermediaries shows relevant insights into the areas of occupational disability, health and unit-linked life insurance. This survey finds that intermediaries actively share recommendations with each other, which could further influence the perception and credibility of the insurance products, such as vjournal.at reported.

The results of these surveys provide valuable information about the areas in which insurance companies are perceived positively and where there may still be room for improvement. The accessibility and recommendations between the intermediaries are crucial factors for success in the insurance market.